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Why does my Runner not launch or complete a task?

There are numerous causes for a GitLab Runner to fail to initiate or complete an operation in a pipeline. You can try the following methods to solve this problem:

Step 1: Check Runner Status

Checking the runner status in the GitLab web interface is the first step. Make sure the program is activated and configured properly. By going to Settings > CI/CD > Runners in the GitLab web interface, you can verify the status of the runner.

Step 2: Check Runner Logs

The runner logs should be examined next for more details if the runner is active. The logs can assist in locating the issue's primary source.

Run the following command on the computer where the GitLab Runner is installed to examine the runner logs:

sudo cat /var/log/gitlab-runner/gitlab-runner.log

Search for any error messages or stack traces that might point to the problem's origin.

Step 3: Check Runner Configuration

Check the configuration of the runner to ensure it is correctly set up. The configuration file for the runner is usually located at /etc/gitlab-runner/config.toml. Use the following command to view the configuration:

sudo cat /etc/gitlab-runner/config.toml

Verify that the configuration matches the settings required for your pipeline.

Step 4: Check Pipeline Logs

The pipeline's logs will need to be examined if the aforementioned procedures do not solve the problem. You can determine where and why the pipeline is failing using the records. By going to CI/CD > Pipelines and selecting the desired pipeline, you can examine the logs in the GitLab web interface. On the right side of the screen, the logs will be visible.

Step 5: Check System Resources

Ensure that the GitLab Runner or the machine where the pipeline is running has sufficient resources (CPU, memory, disk space). If the problem is with resource distribution, you can give more resources to the runner. This can make sure the command has the tools it needs to run smoothly.

Step 6: Check for Network Connectivity Issues

If the above steps do not resolve the issue, the issue may be related to network connectivity. Ensure that the runner and the machine where the pipeline is executing have network connectivity and can access the GitLab instance.


In conclusion, GitLab Runner failing to initiate or complete a task in a pipeline can be caused by runner status issues, runner log issues, incorrect runner configuration, pipeline log issues, insufficient system resources, or network connectivity problems. You can troubleshoot and resolve the problem and make sure that your pipeline functions properly by carrying out the methods listed above.